Client Care Coordinator

Job Description

We are seeking a Client Care Coordinator to join our team! The Client Care Coordinator manages a caseload of clients to ensure they receive exceptional care, enabling them to remain safe and independent in their own homes, by visiting clients regularly. The Client Care Coordinator fosters strong relationships with the client. They monitor changes in care needs and recommend necessary adjustments to each clients individualized care plan.

Responsibilities:

Handle customer inquiries and complaints

Conducts initial and regular assessments of current clients and identifying any safety concerns.

Oversees daily care logs to ensure high quality care.

Collaborates with the scheduling team to ensure optimal caregiver client matches.

Directs caregivers and follows up after new assignments are complete.

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Healthcare industry experience is a plus.

Excellent written and verbal communication skillsCompany Description

At Q & R Home Care Servies LLC, we provide non-medical services (ADLs) to seniors in their home. We provide safety, security. and comfort to seniors and their families.

Part-time