Customer Service Representative

Job Description

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person

Assist clients with new quotes, updating policies, payments, and other services

Schedule appointments and maintain calendar

Maintain detailed records of client interactions

Review policies

Collaborate with colleagues to provide comprehensive customer service

Qualifications

Excellent customer service skills

Highly organized with strong time management skills

Spanish speaking preferred

Full-time