Assistant Branch Manager

Job Description

The Assistant Branch Manager supports the Branch Manager in overseeing daily operations of the bank branch, ensuring exceptional customer service, operational efficiency, and compliance with regulations. This role involves supervising staff, assisting with sales and service goals, and helping manage the overall performance of the branch.

Key Responsibilities:

Assist in managing daily branch operations, including opening and closing procedures, transaction accuracy, and security protocols.

Support the Branch Manager in achieving sales and service goals by promoting banking products and services to customers.

Lead, coach, and motivate branch staff to ensure a high level of customer service and adherence to bank policies.

Resolve complex customer issues promptly and professionally.

Monitor and ensure compliance with banking regulations, internal controls, and audit requirements.

Participate in hiring, training, and performance evaluations of branch employees.

Maintain knowledge of all bank products, services, and procedures.

Assist with risk management, fraud prevention, and regulatory reporting.

Act as the acting branch manager in the absence of the Branch Manager.

Qualifications:

Bachelor’s degree in Business, Finance, or related field (or equivalent experience).

3+ years of experience in retail banking or financial services, including supervisory experience.

Strong understanding of banking products, services, and regulations.

Excellent leadership, interpersonal, and communication skills.

Proven customer service and problem-solving abilities.

Proficiency with banking software and Microsoft Office Suite.

Preferred Qualifications:

Experience in sales and relationship management.

Knowledge of local market and community banking needs.

Bilingual abilities (if relevant to the local customer base).

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Full-time