IDO Relationship Manager (In Detroit Organization/IDO - ARPA)

Description

This is a full-time position is responsible for the provision of technical and administrative support for In-Detroit Organizations (IDOs) contracted with the JumpStart Program. Functions include establishing rapport with key community organizations and program administrator, addressing IDO concerns, and guiding IDOs through the City of Detroit’s procurement and reporting processes.

JumpStart is a new program at the City of Detroit and is funded by American Rescue Plan Act (ARPA) - Coronavirus State and Local Fiscal Recovery Funds (SLFRF). Through this program, the City will work with grassroots organizations that work closely with Detroiters who are interested in reentering the workforce after facing significant barriers. To ensure these organizations have the support they require as small vendors working with a City of Detroit program, we are seeking a detail-oriented community leader to join the Jobs and Economy team in the capacity of IDO Project Analyst.

This is a primarily remote position that will require occasional in-person or on-site attendance.

Examples of Duties

Collaborate with internal City departments and compliance contractors to remain abreast of programmatic requirements including eligibility standards, federal funding guidelines and other regulations

Conduct periodic reviews of IDO needs, service methods, activities and progress towards goals

Continuously monitor outreach activities, perform data entry, and maintain quantitative and qualitative data storage in accordance with City and federal regulations

Serve as liaison between IDOs, JumpStart Administrator and JumpStart Small Business Administrator when it comes to financial and administrative issues for the program

Coordinate with program administrator and small business administrator to ensure proper design of enrollee supportive programs as part of JumpStart

Prepare timely and accurate statistical and narrative programmatic reports for City use

Establish and maintain relationships with key community organizations

Serve as the first point of e-mail and phone contact for IDOs with technical questions, support, and escalated issues

Assist IDOs with capacity-building, City processes, and engaging members of all community sectors

Completes operational requirements by scheduling and leading administrative projects and expediting work results

Exhibits polite and professional communication via phone, e-mail, and mail.

Gather feedback on outcomes, programmatic concerns, and issues for reporting to City staff and contractors

Provides information by answering questions and requests.

Prepare written correspondence, expense reports, and other materials as requested

Minimum Qualifications

Minimum Qualifications:

Interest in supporting residents facing significant systemic barriers that have kept them from consistent participation in the workforce

Experience in a client-facing role

Experience working in a cross-functional team to complete community-related tasks

Experience completing budgeting, finance, accounting or related tasks

Ability to perform spreadsheet data analysis

Excellent written and verbal communication skills

A proven track record showing exceptional organizational skills and follow-through

An ability to communicate complex processes into relatable information

Bachelor’s degree in social justice, social work, sociology, arts, or other related fields;Experience and Qualifications:

The ideal candidate should have direct experienceor skills increating success stories. The IDO Project Analyst will approach the work with humility, thoughtfulness, a willingness to learn, a commitment to social/environmental/racial justice, and a strong belief in the power of frontline communities to determine our own future.