Platform Manager, ServiceNow

Job Description

Company Details

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy.

Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off.

Job Summary

The ServiceNow Platform Owner is a leadership role responsible for the overall management, strategy, and optimization of Darling's ServiceNow platform. This individual is accountable for ensuring that ServiceNow aligns with business goals, technical requirements, and the overall IT strategy. The Platform Owner leads the governance of the platform, oversees the roadmap for enhancements, manages platform resources, and ensures that the platform is fully utilized to deliver value across the enterprise.

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Executes and manages projects supporting the company's strategic roadmap for the ServiceNow platform

Establishes and enforces governance processes for platform management, including change control, release management, and configuration standards

Ensures compliance with internal policies and external regulations for the platform

Drives improvement activities and projects to enhance the adoption, scalability, and usability of ServiceNow

Responsibility for the assessment of new features and releases in ServiceNow, guiding the organization on how to adopt and leverage them effectively.

Collaborates with business and technical teams to ensure the platform supports evolving business needs

Manages business relationships with key stakeholders, including IT and Audit, to understand the needs of users and ensure that the platform delivers value in meeting those needs

Responsibility to manage the platform's performance, availability, and health, ensuring issues are resolved quickly to minimize business disruption

Manages the ServiceNow platform team, which may include administrators, developers, and analysts

Coordinates, allocates and prioritizes resources for platform maintenance, enhancements, and incident resolution

Manages relationships with ServiceNow and any third-party vendors or consultants involved in platform implementations, integrations, or enhancements

Oversees data privacy and security aspects, ensuring sensitive information is protected and access is managed properly

Lead efforts to promote ServiceNow adoption across the organization

Oversee platform licensing and budgeting for enhancements, upgrades, and maintenance

Other duties as assigned

Minimum Qualifications:

Bachelor's Degree in Information Technology, Computer Science or related field is required

Minimum of 8 years of experience in IT ServiceNow Service Delivery

Strong understanding of ServiceNow modules, including ITSM, ITOM, ITBM, and others

Experience with ITIL framework and other ITSM best practices

Knowledge of ServiceNow development best practices, standards, and methodologies

Deep understanding of ServiceNow's capabilities, configuration, and customization

Strong leadership, organizational, and communication skills

Team building and supervisory experience

Ability to collaborate with multiple stakeholders across technical and business domains

Ability to manage complex projects and prioritize initiatives effectively

Strong problem-solving skills and ability to handle high-pressure situations

Self-motivated and works well independently and in a team-setting

Preferred Qualifications:

ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist)

Familiarity with Agile project management methodologies

Experience with integrations between ServiceNow and other enterprise systems.

Knowledge of cloud-based architecture and security best practices

Advanced MS-Excel skills, including statistical analysis

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, or, protected veteran status. Know Your Rights: If you would like more information, please click on the link and paste into your browser:

Working Conditions and Physical Demands

The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the main duties of this job.

Working Environment

None

Occasionally = up to 20%

Frequently = 21% to 50%

Constantly = at least 51%

Exposed to unpleasant or disagreeable physical environments such as high noise level, strong odors, and/or exposure to heat and cold

Exposed to bio hazardous conditions

Exposed to toxic or caustic chemicals which mandate attention to safety considerations

Exposed to Electrical hazards; risk of electrical shock

Handles or works with potentially dangerous equipment

Travels to offsite locations

Other (please describe):

Physical Demands

None

Occasionally = up to 20%

Frequently = 21% to 50%

Constantly = at least 51%

Sit: Must be able to remain in a stationary position.

Walk: Must be able to move about inside/outside office or work location.

Use hands to finger, handle or feel: Operates a computer and other office machinery.

Stoop, kneel, crouch, or crawl: Must be able to position one's self to maintain computers in the lab, including under desks and in the server closet.

Climb or balance: Must be able to ascend/descend on a ladder.

Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions.

Weight and Force Demands

None

Occasionally = up to 20%

Frequently = 21% to 50%

Constantly = at least 51%

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision Demands

Required

No special vision requirements

Close vision (clear vision at 20 inches or less)

Distance vision (Clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Peripheral vision

Depth perception

Ability to adjust focus

Job Posted by ApplicantPro

Full-time