Service Manager

Job Description

Fox Motors has a Service Manager opening in Mecosta, MI at Fox Powersports Lakeside. You would contribute to our overall vision, "Working together moving people throughout life," by leading a successful team that creates and upholds our Fox Motors culture of focusing on our employees, customers, and community.

KEY RESPONSIBILITIES

Key responsibilities include the following. Others may be assigned.

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

Maintains reporting systems required by general management and the factory.

Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

Monitors technicians' daily productivity reports and corresponding payroll records.

Initials all repair orders before submitting to warranty department, monitoring for sales and hours relative to expectations.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Handles customer complaints immediately and according to dealership's guideline.

SKILLS & EXPERIENCE

Four to ten years related experience and/or training; or equivalent combination of education and experience.

Experience in the auto industry preferred but not required.

Proven leadership ability to mentor and train others.

Experience and desire to work with technology to drive an exceptional customer experience.

Excellent communication, organization, and follow-up skills.

Ability to set and achieve targeted goals.

Ability to multi-task, prioritize, and manage time effective.

Valid driver's license.

WHAT FOX MOTORS OFFERS

Paid Vacation, PTO, and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Accident Insurance

Employee Assistance Programs

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Full-time