Senior Manager - Operational Communications (Hybrid)

Our Corporate Communications department manages relationships with the media and shares information about the company both externally and to our employees worldwide

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

Operational Communications play a pivotal role in helping United’s frontline employees deliver our mission to connect people and unite the world. There are two Senior Manager positions open to orchestrate clear, engaging communications that empower our teams to deliver exceptional service.

· One of the open positions will lead communications for 5,000+ frontline Customer Support and Advocacy employees and vendors around the world as well as the 1,000 team members who manage the timeliness and efficiency of the airline.

· The other open position will lead communications for our Inflight Services and Catering Operations, which includes United’s 28,000+ flight attendants who serve customers up in the friendly skies.

As United continues to expand its global reach, these positions are instrumental in maintaining our world-class standards and propelling us towards our goal of becoming the world’s best airline. This includes partnering with senior leaders to build and drive communications strategies that support employees.

· Lead and manage a team responsible for the creation and implementation of operational communications

· Provide communications counsel/support for top leaders and key subject matter experts

· Plan and execute end-to-end campaigns that support business priorities and drive behavior change

· Create, edit, manage and publish relevant content

· Use data to present and drive decisions about communications and show impact for United

· Monitor effectiveness of operational communications materials and channels; use data to make planful decisions about communications

· Develop deep knowledge of frontline audiences and their communications preferences to represent their needs

What’s needed to succeed (Minimum Qualifications):

· Bachelor's degree in communications, Journalism, Marketing or related field

· 7+ years of corporate/operations communications experience

· Demonstrated track record of managing successful, proactive and creative communications campaigns that use a variety of tools, forums and media

· 1+ years of experience leading people

· Understanding of the latest communications practices

· Experience with a frontline operational industry, preferably a union environment

· Executive presence and presentation skills

· Superior leadership writing and editing skills

· Ability to influence others and move toward a common vision/goal

· Proven ability to create integrated communications plans

· Demonstrated ability to work effectively & efficiently in cross-functional teams

· Demonstrated experience leading and developing teams

· Ability to travel up to 10% both domestic and international

· Supports a team providing 24/7 on-call coverage for operational communications needs; will need to be available to provide support and direction to team as needed

What will help you propel from the pack (Preferred Qualifications):

· Understanding of communications-related technologies

· Strong project management skills

· SiteCore and/or similar CMS

· Acrobat Creative Suite

· Communications data analysis

· Salesforce and/or similar email marketing system