Help Desk Specialist

Position: IT Help Desk

6 Month Contract

Location: Tilton, New Hampshire

Required Skills & Experience

1-2+ years of experience in help desk or technical support roles.

Proficiency in using a ticketing system for managing support requests.

Excellent customer service skills with a strong focus on user satisfaction.

Strong character, motivation, and a dedicated work ethic.

Ability to work independently and as part of a team.

Nice to Have Skills & Experience

Experience with the Cherwell ticketing system is a plus.

Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Tilton area. This role involves supporting internal employees' technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.

Key Responsibilities:

* Provide over-the-phone technical support to internal employees across all client locations, with a focus on Tilton, NH.

* Troubleshoot and resolve issues related to Dell and mobile products.

* Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system.

* Deliver excellent customer service and maintain a high level of professionalism in all interactions.

* Document and track issues, resolutions, and follow-up actions in the ticketing system.

* Collaborate with other IT team members to ensure timely resolution of technical issues.

* Stay updated on the latest technology trends and support tools.