Technical Support Engineer

Company Background:

Antaira Technologies is a leading developer and manufacturer that provides high-quality industrial networking and communication product solutions. Since 2005, Antaira has offered a full spectrum of product lines that feature reliable Ethernet infrastructures, extended temperature tolerance, and rugged enclosure designs. Our product lines range from industrial Ethernet switches, industrial wireless devices, Ethernet media converters, and serial communication devices. Our vast professional experience allows us to deploy a wide array of products worldwide in mission-critical applications across various markets, such as, automation, transportation, security, oil & gas, power/utility, and medical.

People make a company. At Antaira, we are proud of our people. Our team is made up of individuals who are intelligent, energetic, creative, and who always strive to put the customer first. The company is dedicated to providing the utmost customer service. Antaira makes sure the work culture and environment is enjoyable, challenging and rewarding.

More company information is available at

Position Duties/Responsibilities (include but not limited to):

The Technical Support Engineer position is to provide technical support to Antaira customers, potential customers, channel partners (outside sales reps, or distributors), and internal sales team:

Antaira products Pre/Post Sales technical support

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Troubleshooting, and application identification

Assist sales team to recommend appropriate solution to customers

Follow standard procedures for proper escalation of unresolved issues to the supervisor and appropriate internal teams

Dive deep into technical case for a complete understanding of customer’s application, setup environment

Provide prompt and accurate feedback to customers, and related internal teams

Ensure technical support cases are properly recording in system and closure of all issues

Ensure technical cases are resolved in a timely manner

Work with supervisor to provide document knowledge in the form of knowledge base technical notes and case studies

Continuous learning/training for new products, technologies, and application knowledge from product management team

Document any new products’ quick testing and setup procedure

Support RMA department for RMA case qualification and issues identification

Collaborate with Product Management team

Report any product quality issues

Any specific function/feature request from customers

Required Qualifications and Skills

Bachelor’s degree in Electronic Engineering, Computer Science, or an equivalent combination of education and experience

2 or more years of technical support activities in industrial networking or enterprise networking.

Ethernet technology expert and if possible wireless and serial communication technologies.

Fluent (written and spoken) in English and Spanish is preferred.

Strong Communication, Organizational Skills, and team player

Human Resources:

Antaira Technologies, LLC.

7660 Dean Martin Dr. Suite 201

Las Vegas, NV 89139

Job Type: Full-time

Schedule: Monday to Friday

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Work Location: Las Vegas, NV