Customer Support Service Analyst

Date Posted: 05/01/2025

Hiring Organization: Rose International

Position Number: 482080

Job Title: Customer Support Service Analyst

Job Location: Columbus, OH, USA, 43215

Work Model: Hybrid

Shift:

Training Hours:

Monday-Friday, 9:00-5:30 EST

Employment Type: Temp to Hire

Estimated Duration (In months): 7

Min Hourly Rate : 19.00

Max Hourly Rate : 19.00

Must Have Skills/Attributes: Customer Service

Nice To Have Skills/Attributes: Banking/Financial, Hospitality, Insurance

Job Description

Required Education:

• Associate degree or bachelor's degree

• Fresh graduates are welcome to apply.

Required Training:

• Client will provide training, and training will be paid (Need to attend 100%)

Required Experience:

• Excellent verbal and written communication skills for effectively communicating with others

• Proficiency with computers and common office software

Position Summary:

As a Representative, you will provide extraordinary care to our members, partners, plan sponsors, and investment professionals.

You will understand high-level product/plan and regulatory requirements to analyze and resolve general account; plan fees or plan inquiry questions will be key to success.

Additionally, you will effectively interpret and articulate the Client''s marketing strategies when communicating with customers

Customer Support Service Analyst Responsibilities:

• Receives and responds to incoming calls from investment professionals, plan sponsors, and members on a variety of topics and understands the different product suites, including current line-up and products no longer sold that still require servicing

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our members better than anyone and using the information in a way that drives the relationship deeper

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).