Customer Service Manager

Job Title: Customer Service Manager

Location: Delanco, NJ

Reports To: Plant Manager

*Must have an Associate's Degree*

Position Summary:

We are seeking a dynamic and experienced Customer Service Manager to lead daily operations across multiple functional areas, including Customer Service, Scheduling, Delivery, and Administrative Support. This role requires a strategic thinker with strong leadership skills, capable of fostering a high-performance culture while driving operational excellence and cross-functional collaboration.

Key Responsibilities:

Leadership & Team Development

Manage and develop a high-performing team, promoting a positive, goal-oriented culture focused on coaching, collaboration, and accountability.

Drive cross-training and alignment across departments to maximize team flexibility and performance.

Operational Oversight

Lead daily operations across Customer Service, Scheduling, Delivery, and Administrative functions.

Coordinate customer scheduling and delivery processes, balancing plant production capacity through effective communication with internal stakeholders.

Strategic Planning & Execution

Lead production planning efforts to meet shipment schedules and execute staffing/resource allocation plans.

Monitor and manage controllable operating expenses, implementing cost control and continuous improvement initiatives.

Customer & Stakeholder Collaboration

Work closely with homebuilding operations and production teams to ensure product quality and resolve delivery or quality issues promptly.

Engage with all levels of the organization to ensure alignment and performance optimization.

Performance & Data Analysis

Analyze key performance metrics to identify trends, assess gaps, and develop strategic improvement plans.

Recommend actions and process changes based on data-driven insights.

Administrative & Financial Support

Ensure accurate processing of payables, invoicing, and service reporting.

Support plant safety through audits and engagement, promoting a culture of safe work practices.

Organizational Development

Contribute to company-wide initiatives and support organizational development projects as assigned.

Qualifications & Requirements:

Associate's degree required; Bachelor's degree preferred.

5+ years of progressive leadership/management experience.

Strong analytical, strategic planning, and problem-solving skills.

Effective communication skills with the ability to engage across all organizational levels.

Proven ability to collaborate, resolve conflict, and drive alignment across teams.

Customer-focused mindset with a commitment to service excellence.

Highly organized with excellent time management skills.

Demonstrated success in coaching, mentoring, and developing team members.

Able to manage multiple priorities in a fast-paced environment.

Willingness to travel to other plant locations as needed.

Benefits & Perks:

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Paid time off & flexible work arrangements

Opportunities for advancement and professional development

Supportive and team-oriented work culture