Infrastructure Application Support Engineer

About CLS:

CLS is the trusted party at the center of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

Functional title – AVP, Infrastructure Application Support

Department - Infrastructure Management

Corporate level – Associate Vice President

Report to – Vice President, Infrastructure Application Support

Location – New Jersey Office

Base pay / salary (NJO) – $90,000 - $100,000 annual salary + variable compensation + 401(k) match + benefits.

What you will be doing:

Provide 2nd line production operational support in the nightshift for CLS Linux/UNIX application services, many of which are business critical.

Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support

Provide remote and onsite support for CLS internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod.

Manage and escalate problems as appropriate.

Provide 24/7 on-call cover on a rotational shift basis.

Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.

Investigate defects or problems; work with the internal CLS Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.

Implement Changes or fixes to applications. Support other technical changes being made which affect the CLS Business Systems. Follow the CLS Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.

Upgrade or maintain software at a time when the impact to the business is minimized.

Participate in regular Disaster Recovery testing activities.

Create, maintain, and review operational process and support documentation.

Participate in planned weekend work as required.

Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.

Participate in the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria.

What we’re looking for:

Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment.

Must have strong experience of supporting Applications using Amazon Web Services (AWS).

Experience of supporting IBM WebSphere MQ

Experience of supporting Swift messaging applications.

Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation...

Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA’s.

Experience of Release Management processes for the deployment of application packages from development through to production environments.

Strong documentation and technical writing skills.

Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service.

Knowledge of ITIL framework (understanding of Incident, Problem, Change)

Experience with WebSphere Application server and Apache Tomcat

Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components.

Scripting skills in languages such as Shell and Python

Strong experience of supporting proprietary developed business critical banking applications.

Experience of running queries against PostgreSQL and DB2 databases.

Supporting Applications in a windows environment (preferred)

Experience of providing cross training on application solutions and operational processes to colleagues. (preferred)

Professional qualifications / certifications

Bachelor’s degree or equivalent

Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services

Industry standard IT certification – AWS / RHEL / IBM MQ (preferred)

ITIL certification (preferred)

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.

2 paid volunteer days so that you can actively support causes within your community that are important to you.

Generous parental leave policies to ensure you can enjoy valuable time with your family.

Parental transition coaching programs and support services.

Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.

Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organizational commitment to embrace and always be learning more about DE&I.

Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.

Active support of flexible working for all employees where possible.

Monthly ‘Heads Down Days’ with no meetings across the whole company.

Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.

Private medical insurance and dental coverage.

Social events that give you opportunities to meet new people and broaden your network across the organization.

Annual flu vaccinations.

Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.

Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.

All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.

Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.