User Experience Researcher

Must Haves:

2-3 years of experience with website UX research

1-2 years of experience in an eCommerce environment

Bachelor’s Degree in Human-Computer Interaction, Human Factors, Psychology, Anthropology, Computer Science, Information Science, or a related field.

Web Analytics experience

Familiarity with UX design and prototyping tools and software

Plusses:

Certification in UX or related field

Experience with B2B Digital Experience/eCommerce portal

Master’s degree in Human-Computer Interaction or related fields

Experience working with Fullstory

Day-to-Day:

Insight Global is looking for a UX Researcher. This individual will be responsible for developing research strategies during the redesign of the client’s website.

Design and develop research strategies and plans based on business goals and problem statements

Conduct qualitative and quantitative research using best fit methods for objectives and questions to be answered

Methods may include but are not limited to interviews, surveys, focus groups, user studies, usability tests, card sorts, and leveraging analytics or digital insights tools such Google Analytics and Fullstory

Analyze and synthesize research data to create actionable and digestible read-outs to stakeholders; create comprehensive reports and presentations

Develop user personas, journey maps, and other artifacts as needed to drive inclusive and effective designs

Facilitate Co-Design Panels, bringing together users, stakeholders, and cross-functional team members to collaboratively shape the user experience and design solutions based on business needs, goals, and desired outcomes

Work with design and development teams to incorporate user feedback and research conclusions into designs and the product development process