Service manager-Data Center

Role: Service Manager – Datacenter

Duration: Contract

Location: Dallas, TX (Onsite)

Look for these keywords in resume -VMWare, Windows, AD, Exchange, Backup or Storage

Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools

Ensuring delivery and continuity of daily operations, support, maintenance and administration for the services

Identifying risk and issues in the delivery of the Services on a regular basis and making sure they are managed to resolution in collaboration with the customer

Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility

Manages and assesses the quantity and quality of staff resources used in the delivery of Services and makes recommendations for corrective actions to management when necessary to address issues

Maintains and supports the in scope technical components to the requirements in the Statement of Work that is within the area of responsibility for the Service Manager

Ensure staff resources have the proper knowledge, training, and skills, along with following the Providers customer-approved Procedures in delivery of the Services as required in the Agreement

Assist management in making decisions to improve service delivery and quality at an operational level; and

Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the Customer

Must Have’s:

Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements

Expertise in working with Managed Service Providers (MSPs)

Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI — SVC at level 3 at minimum

Certified ITIL service management foundation

Training, experience, and certification in the technical components and tools managed

Strong knowledge of management of staff resources, including the ability to motivate staff and resolving issues and conflicts

Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customer’s end-to-end service levels; and

Ability to manage ITSM management processes and procedures in an outsourcing environment

Good to Have:

8 years of experience in managing service delivery for similar services for a similar-sized organization compared to the customer

At minimum certified ITIL service management foundation

IT technical certifications would be desired related to the in-scope components, tools, and services; and

An associate degree in business, technology, or related field, but a bachelor’s degree would be preferable