Assistant General Manager - Campground

As a highly visible member of the property’s Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for campground guests and functions as a right hand to the General Manager while concurrently supporting Front Office operations and other operating departments such as Activities/Events and Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality Group’s mission, vision, and values as well as for the Jellystone brand. They will work in a hands-on capacity to maximize the property's overall efficiency and profitability.

Benefits eligibility:

Medical, Vision, Dental, 401K, PTO & Property discounts

Responsibilities

Operational Management:

Monitor and evaluate all department's daily activities to ensure the successful operation of campground's facilities, services, and amenities.

Establish and review departmental standards, guidelines, and objectives.

Conduct daily property walk-throughs and quality checks to drive exceptional service and guest satisfaction at all contact points, including pre-arrival, check-in/check-out, events, activities & amenities, housekeeping, and maintenance.

Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.

Act as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools

Oversee and when necessary intervene, assist, and document guest or employee incidents

Maintain the integrity of the property's compliance with the company’s safety and security program, and ensure adherence to all company and brand policies, practices, procedures, and guideline.

People Management:

Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.

Support all aspects of people leadership: recruitment, retention, training, coaching, and performance management & development.

Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.

Sales & Marketing Management:

Participates in weekly revenue management and marketing reviews

Regularly updates property management system regarding inventory, rates, and availability

Budget Management

Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.

Analyze and evaluate property performance by compiling occupancy and labor reports and guest satisfaction index statistics.

Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.

Demonstrate regular and reliable attendance/lead by example

Perform other duties as assigned

Qualifications

Independent self-starter

Ability to operate effectively in a fast-paced, guest-focused environment

Competitive with a strong desire to win

Effectively communicates to a variety of audiences and ability to tailor communication appropriately.

Ability to manage multiple projects and work assignments

Effective use of computer software, sales tracking software or CRM tools, and marketing & social media tools

please apply online:

Career Center Recruitment