Event Manager - Kaseya Center

ABOUT CONTEMPORARY SERVICES CORPORATION (CSC):

Established in 1967, CSC is the world leader in crowd management and event security. CSC’s esteemed clientele base includes more than 120 stadiums and arenas, over 100 universities and scholastic institutions, more than 49 convention centers, and numerous clients within the professional ranks of MLB, MLS, NBA, NFL, NHL, and NASCAR. CSC has also provided services for the world’s most prestigious special events, including Collegiate Bowl Games, NCAA Final Four Tournaments, Ryder Cup, Presidents Cup, 35 Super Bowls, 10 Olympic Games, 6 Presidential Inaugurations, 3 Papal Visits, and 2 FIFA World Cups. CSC operates 50 branch locations throughout the United States and Canada. For more information, please visit our website usa.com

GENERAL PURPOSE OF THE JOB:

The Event Manager will be responsible for managing CSC's footprint at the Kaseya Center and building strong relationships with the Kaseya Center Venue Team. This position serves as the principal liaison between the Kaseya Center and CSC Management Teams attends meetings and is the face of the organization at the Kaseya Center. Additionally, the position will coordinate the organization of staffing plans, deployments, and event estimates for the Kaseya Center, create training curriculums and operational guidelines, manage event manager continuity plans, and be present at all major events to mitigate any potential issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties below reflect the minimum requirements for this position.

• Manages CSC’s footprint at the Kaseya Center.

• Build, develop, and maintain strong relationships with the Kaseya Center, identifying their needs and exceeding their expectations.

• Serve as the principal liaison between the Kaseya Center and CSC Management Teams. Must attend meetings and/or serve on committees as the face of the organization, with the ability to speak on behalf of CSC as it relates to Kaseya Center Events and visitor safety for emergency situations.

• Proactively identify and address potential client issues.

• Coordinates the organization of staffing plans, deployments, and event estimates for the Kaseya Center

• Create, edit, or maintain branch-specific event manager training curriculums, operational guidelines, and other content specific to the Kaseya Center campus.

• Create, manage, or edit event manager continuity plans, venue operation manuals, standard operating procedures, or other policy-driven mandates and guidelines.

• Will be present at all major events at the Kaseya Center with the ability to mitigate any potential issues that may arise.

• Identifies legal requirements and government regulations regarding training functions to ensure policies, procedures, and documentation follow local/state/federal reporting processes.

• Manages weekly calendar of events occurring within the Kaseya Center campus.

• Travels to various job sites to provide field assistance; assists with additional projects and other branch-related assignments.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises CSC’s Kaseya Center management team, event day leadership, and front-line staff at events or as a project lead in conjunction with ongoing stated objectives or event needs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Some responsibilities will include interviewing, hiring, training, coaching, mentoring, and counseling employees to assist in their individual growth and success. Provides performance evaluations, resolves conflicts, and ensures optimum utilization of all resources (people and material).

SKILLS:

• Ability to maintain good client/customer relations and work in a team setting.

• Ability to speak effectively before groups of employees, applicants, customers, or organizations.

• Possess good verbal/written communication skills and people management skills.

• Ability to work in a fast-paced, high-pressure environment and make sound decisions quickly.

• Work necessary hours needed to complete job preparation in addition to mandatory event hours.

• Walking significant distances, including up and down stairs, as required to roam throughout the venue.

• Complete mandated industry training as assigned.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree; three years of related work experience in an NBA Venue; two years of general related experience in security and customer relations, crowd management, military, law enforcement, TSA, or other government-related experience is helpful; or any equivalent combination of the above-mentioned will be considered. Security guard license, guard registration card or other equivalent relative to the State in which supervisor is employed and performs security-related work.

LANGUAGE ABILITY:

Ability to read and interpret documents such as administrative licensing and training rules, regulations, and procedure manuals. Ability to write curriculum and materials related to and as required by the Company’s security and other licensing and training needs. Ability to speak effectively before large groups of customers or employees of an organization.

MATH ABILITY:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER & EQUIPMENT SKILLS:

To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Microsoft Excel, Microsoft Explorer, Microsoft Outlook, Microsoft PowerPoint, and Microsoft SharePoint. Must become proficient in the company Protatech Scheduling program (WISH)