Help Desk Technician

Responsibilities:

Provide local and remote Level 1/Level 2 support for employees around the World

Install, modify, and make minor repairs to computer hardware and software systems as needed

Manage local IT infrastructure, organizing inventory as well as ensuring up time

Perform regular maintenance and troubleshooting for Video Conferencing systems, both in-office and on user systems

Troubleshoot and support a wide range of corporate systems – primarily SaaS based: Okta, Google Workspace, Zoom, GitHub and more

Resolve tickets representing staff-generated technical requests or problems and troubleshoots technical issues to maintain productivity.

Document run books for implemented systems

Support both Apple and Microsoft operating systems

Maintains system functionality and capability by testing computer components.

Trains users on new software and technical best-practices, often in collaboration with technical writers.

Carries out software, network, and database performance tuning.

Required Skills:

Bachelor’s degree in related Technology field or on-the-job training preferred

5+ years of experience as an IT support specialist.

Technical knowledge: In-depth knowledge of computer hardware, software, and both Apple + Windows OS.

Comfortable around SaaS applications such as Okta, Google Workspace, Zoom, GitHub and more

Experience with MDM, A/V & Networking would be ideal

Problem-solving skills: Ability to provide technical support and resolve queries.

Training skills: Ability to determine IT needs and train end-users.

Communication skills: Excellent verbal and written communication skills.

Analytical skills: Strong analytical and problem-solving skills.

Time management skills: Excellent time management skills.

Hourly pay rate: $50-$55/hour