Desktop Support Technician

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Desktop Support Technician to join our team.

JOB SUMMARY

This role will provide support across multiple agencies or departments. Successful individuals will demonstrate strong technical expertise along with clear and effective communication skills. Responsibilities include, but are not limited to, troubleshooting complex hardware and desktop/SaaS software issues, as well as imaging and replacing desktops, laptops, and tablets.

REQUIRED MINIMUM QUALIFICATIONS

High school diploma or an equivalent certification such as a GED, HiSET, or TASC.

Minimum of five (5) years of experience in information technology, specifically in areas such as user support for desktops, legacy systems, or IT communication systems.

Additional relevant education may be used to substitute for the required experience.

Criminal Justice Information Services (CJIS) clearance must be obtained within 45 days of the start date.

ADDITIONAL REQUIREMENTS

Demonstrated excellence in customer service, with in-depth knowledge of multiple PC and tablet platforms, including Dell, Macintosh, and Panasonic devices.

Strong verbal and written communication skills with exceptional attention to detail.

Hands-on experience supporting Windows 10 and 11 operating systems.

Proficient in supporting Microsoft Office 365 applications and services.

Proven experience in operational environments involving collaboration with infrastructure teams, application support, service management, senior leadership, and business stakeholders.

Familiarity with ServiceNow for IT service management tasks.

Solid understanding of ITIL practices, including incident, change, and problem management processes.

Self-motivated and capable of working independently while contributing effectively in cross-functional team environments.

Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines.

Experience with SCCM and Cisco AnyConnect/SecureConnect is a plus.

Able to safely lift and transport equipment weighing up to 50 pounds.

RESPONSIBILITIES

Installs, upgrades, troubleshoots, and maintains endpoint hardware and software.

Image computers, install applications using in-house tools (SCCM / PXE boot).

Responds to calls, chats, service tickets, and dispatched requests for technical support.

Diagnoses and fixes endpoint network, software, and hardware issues.

Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.).

Communicates with users on proper computer uses and policies utilizing excellent customer service skills.

Provides ad-hoc training to users and groups on hardware and software systems.

Works with other IT teams on complex Incident and Request resolutions.

Maintains computerized inventory of computer equipment through our support platform.

Creates and maintains Knowledge-Based articles for support.

Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization.

Provides assistance with office moves, new hire setups (moving and set-up of IT equipment).

Performs all other necessary tasks related to IT Support of the respective agencies and supported locations.

Business travel may be required to perform some support activities utilizing company fleet vehicles.

Pay range: $30-40/hr

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.