Customer Support Associate - Entry Level

Next Phase Group's Customer Support Associates act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The best Customer Support Associates are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Associates can put themselves in their customer's shoes and advocate for them when necessary.

Customer Support Associate Responsibilities:

Provide customer support to new and existing customer accounts

Identify and assess customers' needs to achieve satisfaction and ensure long-term customer retention

Build sustainable relationships and trust with customer accounts through open and interactive communication

Deliver quality product presentations and answer questions with honesty and transparency

Meet personal and customer service sales metrics and evaluate performance on a weekly basis

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution

Keep records of customer interactions and transactions in accordance with the company confidentiality mandates