Front Desk Agent (PM)

Job Description

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest.

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)

Discover more, at careers.accor.com Job Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.

Primary Duties:

Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)

Maintain Guest confidentiality and security at all times

Ensure guest methods of payment are in good standing at all times

Engage guests in public area to direct and answer questions.

Connect with guests during check-in for Cousu-main Opportunities

Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)

Orient guests in the hotel and help them to understand the property and amenities

Promote and enroll guests into our Loyalty program “Le Club”

Recognize and highlight benefits for all VIP guests

Upsell guests rooms and promote all hotel services and events.

Complete daily reports to manage all guest credit card balances and billing

Complete daily reports for guest requests and room preferences

Assist in guest problem resolution

Maintain a cash bank for guest transactions

Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.

Input and track all guest requests through the “HOTSOS” program

Engage in the implementation of all Sofitel Standards in the Front Office

Exude a professional and luxury demeanor at all times

Secondary Duties:

PBX phone operations

Room Service order taking and placing on Micros

Maintaining the Hotel Business center

Concierge services

Lobby duty (greeting & engaging guests)

Assist guest with directions and information in the area

Assist in keeping public areas tidy at all timesQualifications

Front Desk, Hospitality or Customer Service

Opera

HotSos

Micros

Outlook

Knowledge of the Luxury Environment

Foreign Language Helpful

MS word, excel

Ability to type at least 60 wpm

Able to stand at least 8 hours a day

Fluent English Language

French or Spanish Language a Plus

Essential Physical Tasks: Some moving or lifting luggage, constant standing and walking

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

Benefits:

401(k)

401(k) matching

AD&D insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Pay: $30.50 per hour

Schedule: PM /Overnight Shift (3:00PM - 11:30PM) & (11:00PM - 7:30AM)

Full-time