INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II 1 vacancy

Position Information

Do you enjoy problem-solving and helping others? If so, this is your chance to join a supportive IT team!

The City's Department of Information Technology, Operations Division, Help Desk Branch is seeking an Information Technology Support Technician II in Honolulu to provide technical information and assistance to departmental personnel on IT matters.

Under the general supervision of a higher level Data Processing Systems Analyst (DPSA), this position:

Installs, assembles, disassembles, moves, troubleshoots, tests, provides emergency repair, monitors and maintains computer resources (e.g. computers, monitors, software products, communication hardware/software, etc.).

Provides technical information and training for users.

Receives calls from the City users with IT problems and attempts to resolve the problem to the satisfaction of the users.

Deals with any information technology hardware/software/network infrastructure that is required by the end user to provide continuous connectivity from the desktop to other computer devices throughout the communications network (LAN).

Must possess the necessary skills to install, assemble, disassemble, troubleshoot, monitor, train, maintain computer resources, document problems and their resolution.

Requires moderate lifting of computer equipment.

Apply today! If you qualify for the position, you will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future openings with this job title.

Additional Job Information

Applications must be submitted online by May 10, 2024, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.

Some notifications may be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

- use a valid e-mail account;

- verify your e-mail address is entered correctly on your GovernmentJobs account;

- are subscribed to e-mail notices;

- check your spam folders; and

- add and to your contact list.Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:

Two years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management, one year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information.

Such experience must have demonstrated:

Knowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic mail, spreadsheet, data base, etc.;

Knowledge of basic networking concepts;

Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems;

Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs;

Ability to install and maintain personal computer hardware and software applications based on established practices and procedures;

Ability to evaluate software programs' functionality and effectiveness in meeting user needs;

Ability to plan, organize and work independently.

Substitution:

An Associate of Science (AS) degree in Computer Science from a regionally-accredited four-year college or university may be substituted for up to one year of the required experience.

A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from a regionally-accredited four-year college or university may be substituted for the two years of required experience.

Only education completed at the time of application will be credited. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Verification Requirement: In order to be given credit for the substitution, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to satisfy this education qualification requirement. If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.

If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.

LICENSE REQUIREMENT:

Valid driver's license (Type 3/automobile), prior to appointment.

Examination Process

EDUCATION AND EXPERIENCE EVALUATION:

In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.

EXAMINATION WEIGHT:

Education and Experience Evaluation . . . . . . . . . . . . . . . . 100%