Service Advisors- Don Davis Nissan

Job Description

Service Advisors

VETERANS ARE ENCOURAGED TO APPLY!

Don Davis Nissan of Arlington is actively hiring knowledgeable and experienced Service Advisors to assist customers with vehicle service maintenance scheduling and repair order management for our busy Service Department.

The Service Advisor acts as the liaison between the customers and technicians, ensuring a positive experience, efficient service operations, and accurate invoice billings.

Employee Compensation Package:

Paid time off and holiday pay

Company paid life insurance

Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available

Flexible spending account and employee assistance program accessible

Retirement Savings Plans (401K / ROTH) plus company matching

Employee Discounts

Role Responsibilities:

Customer Interaction and Business Operations:

Advise and explain costs of vehicle maintenance and repairs to service customers. The Service Advisor will address inquiries and concerns and find a resolution for customer satisfaction.

Manage and update customer vehicle records, create invoices, process payments, and validate warranty information. The Service Advisor must update the database and offer accurate billing options to the customer.

Promote additional services and products. The Service Advisor will have sales generation objectives and contribute to the Service Departments revenue goals.

Service Planning and Coordination:

Schedule service appointments and coordinate with technicians. The Service Advisor will prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates.

Verify customer's auto insurance and set up loaner vehicles when necessary. The Service Advisor will collaborate with the Rental Agent for alternative transportation during the service of the vehicle.

Provide progress reports to the customer throughout the service process. The Service Advisor will constantly communicate with the customers concerning the timeline of completion.

Employee Prerequisites:

Onboarding process completed within days of applying!

Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)

Excellent written and verbal communication skills

Ability to work independently and as a part of a team.

Basis knowledge of automotive systems and repair procedures.

Job Type:

Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.

Full-time