Learning & Development Specialist

JOB SUMMARY

This individual delivers training on operating systems, policies, and procedures while serving as the primary contact for support-related inquiries. They ensure employees and managers are proficient in banking regulations and company processes by developing and delivering training programs, monitoring effectiveness, and refining content based on feedback. This role also creates and maintains user guides and training materials. Additionally, they collaborate with HR on onboarding, recruitment, and employee development while working with other departments to implement new products, system upgrades, and procedural changes. They play a critical role in ensuring compliance, operational efficiency, and a well-trained workforce aligned with JBT’s standards, culture, and values.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Develop, enhance, and deliver training programs for banking systems and processes

Design and develop learning strategies and engaging learning programs; assess effectiveness

Conduct new hire training on company policies, compliance, and procedures

Train employees at all levels on systems, products, and business practices

Create and maintain training materials, including guides and manuals

Lead in-person and virtual training sessions

Manage and track training programs using the LMS

Assess and improve learning and development effectiveness based on strategic focus

Identify knowledge gaps and develop targeted development solutions

Manage compliance curriculum in LMS; maintain course completion reporting

Maintain expertise in account openings, transactions, and bank policies

Support staff with system usage, documentation, and compliance questions

Resolve banker and client issues, offering alternative solutions

Improve processes by identifying and implementing system enhancements

Ensure adherence to banking regulations and fraud prevention policies

Assist with onboarding, recruitment, and HR initiatives

Promote and uphold JBT’s values and culture

Follow Bank policy and procedure to prevent fraud and financial crimes

Other duties as assigned

Requirements

SKILLS

Two years of experience in training development, facilitation, and assessment preferred

Strong relationship-building and client service skills

Experience in corporate training and curriculum development

Proficiency with multimedia training tools and technology

Strong presentation, public speaking, and communication skills

Knowledge of core banking systems and regulations preferred

Ability to work independently, meet deadlines, and manage multiple tasks

Positive attitude and teamwork mindset

Ability to lift 15lbs