Programs Operations Manager

Full-time

Description

Agency Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society.

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems-level efforts to eliminate homelessness among Nevada’s youth.

Agency Culture

NPHY offers a positive mission driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Position Definition

Under the direction of the Director of Programs, the Programs Operations Manager is responsible for overseeing the day-to-day operations, staffing, and direct service functions across NPHY’s youth programs, including the Drop-In Center, Emergency Shelter, Safe Place Program, and Operation Go Home. This position ensures that services are delivered smoothly and consistently, while supporting a cohesive, trauma-informed environment across daytime and overnight teams.

As part of NPHY’s commitment to operational excellence and responsive care, this position also supports emergency coordination and after-hours guidance on an as-needed basis, especially in collaboration with the Director of Programs. Working in close partnership with the Programs Quality and Compliance Manager, the Programs Operations Manager helps maintain program alignment, consistency, and excellence in youth service delivery.

Essential Responsibilities

Program Operations & Oversight

Manage daily program operations and site coverage, including Drop-In Center, Emergency Shelter, Housing units, and other youth program facilities

Supervise staff scheduling and shift assignments to ensure full coverage and continuity of care

Maintain a consistent on-site presence to monitor client flow, facilities readiness, and staff support needs

Provide real-time support, guidance, and resolution to client-related escalations as they arise, and coordinate with the Programs Management Team to reflect on incidents and integrate lessons learned into future service delivery practices

Ensure accurate and timely restocking of program supplies by coordinating with the procurement and operations teams

Oversee agency vehicles coordination and facility needs in coordination with the Operations Department

Ensure accurate and complete submission of staff timesheets, mileage logs, purchase orders, and required internal program documentation

Provide guidance and oversight during after-hours emergencies on an as-needed basis, including staff calls, client crises, or urgent facility issues, in coordination with the Director of Programs

Client Services & Support

Serve as a client advocate, ensuring services are youth-centered, trauma-informed, and consistently delivered

Respond to client concerns, support crisis de-escalation, and collaborate with staff to maintain a safe environment

Collaborate with the Programs Quality and Compliance Manager and the Director of Programs to assess and coordinate client needs, identify service gaps, and implement program improvements that enhance the day-to-day experience and outcomes for youth

Work collaboratively with internal teams such as Volunteer Services and Development to coordinate youth engagement events and activities

Staff Supervision & Development

Conduct regular supervision check-ins, performance reviews, and team development planning

Foster staff morale and promote an environment of teamwork, accountability, and mutual respect

Work with the Programs Quality and Compliance Manager to identify training needs, reinforce key skills, and ensure cross-program learning

Supervise, coach, and support frontline staff across daytime shifts and in partnership with the Programs Quality and Compliance Manager to promote seamless coverage, coordination, and continuity for overnight shifts

Quality Assurance & Collaboration

Monitor adherence to program protocols, safety guidelines, and compliance standards

Support continuous improvement by identifying opportunities to enhance service delivery, client experience, and staff effectiveness

Document and report external service or partner-related challenges; collaborate with the Director of Programs on problem-solving and resolution

Partner with the Programs Quality and Compliance Manager to align day-to-day operations with agency-wide compliance and quality goals

Communication & Coordination

Maintain regular communication with the Director of Programs to share updates, trends, and needs from the program floor.

Coordinate closely with the Programs Quality and Compliance Manager to ensure synchronized program leadership and operational alignment

Participate in or co-lead shift meetings, team huddles, and interdepartmental coordination sessions

Work on other duties as assigned

Requirements

Commitment to NPHY’s mission and values, with a focus on youth-centered service excellence

Demonstrate leadership ability, team management, high level of professional and ethical standards, and interpersonal skills

Exceptional attention to detail, with strong organizational skills and the ability to manage competing priorities effectively

Knowledge of issues affecting homeless and at-risk youth, including trauma-informed care principles and best practices

Proficiency in software tools, including MS Office Suite, HMIS, and data management systems

Proven experience working in nonprofit and youth programming settings in a management capacity

Strong leadership, communication, and organizational skills with a dedication to excellence in youth-centered service

Proven ability to manage staff schedules, address client issues and oversee facility needs within social service settings

Strong analytical skills with experience in compliance and program evaluation

Demonstrated experience in training, quality assurance, and staff development

Excellent organizational, communication, and collaborative skills

Must successfully pass a drug-test and criminal background check

Must have a valid driver’s license and clean driving history records

Must be able to work flexible schedules including holiday, as necessary

Ability to drive a motor vehicle, walk, sit, push, stoop, kneel, and stand for long periods of time.

Knowledge of confidentiality laws and ability to adhere to them

Required to work at different confidential locations during their shifts

Ability to travel to different work or partner sites and travel within the United States as necessary

Qualifications

A minimum of a Bachelor’s degree in Social Work, Psychology, Public Administration, or a related field from an accredited college is required, or equivalent experience with a strong background in non-profit, quality assurance & program efficacy

Minimum of 3 years of management experience in frontline management, with direct service, advocacy, or case management experience strongly preferred

Minimum of 3 years of experience working with high-risk or at-risk youth in a youth programming setting

Benefits

Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave and fourteen paid holidays per year

NPHY also offers fully paid medical, dental, vision and life insurance plans for its regular full-time employees. Employees can also participate in a company-sponsored 403(b) retirement plan with up to 3% match, and voluntary insurance plans

Licensed Social Workers receive up to two days of company paid time off for CEU training and up to $200 for CEU or licensing expenses per year

NPHY is also proud to offer holistic benefits to invest in YOU, click here for more information.

NPHY thrives on an inclusive, diverse, equitable, and accessible workplace that fosters a sense of community. If you think this position is for you, but your past experience doesn't fit perfectly with the position's qualifications, NPHY hopes you will submit an application and cover letter to tell us why.

How to Apply & Deadline

Apply via NPHY’s recruitment page

Position is open until it is filled.