Service Dispatcher

Job Description

BENEFITS

Medical Insurance:

Health: 50% of the premium is covered by Cardinal

Dental: 50% of the premium is covered by Cardinal

Life insurance: $10,000 is covered by Cardinal

401K with a 4% Company Match

Uniform allowance

Paid Continuing Education

Paid Holidays and PTO

Phone reimbursement OR company-provided phone

OUR CORE VALUES

Teamwork: Support the growth & development of team members to achieve personal & professional success

Forward Thinking: Continuously educating ourselves to exceed the industry standard

Customer First: Going the extra mile to exceed expectations

Do What's Right: Uphold the highest standards of honesty & integrity

Committed to Excellence: Focused on results & value high performance

RESPONSIBILITIES

Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls

Relay accurate information to technicians, ensuring proficient, quality customer experiences

Manage the whereabouts and needs of every technician in the field

Record the results of each service call and create report summaries for senior management

Be professional and establish customer rapport, encouraging repeat business while promoting the brand

Update customers throughout the day on the technician's progress

Qualifications

1+ years of experience as a Dispatcher in a high call volume setting required

1+ years of customer service experience required

Experience with ServiceTitan preferred

Experience with Probook AI is a plus

Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at

Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.

Full-time