Customer Service

SURESTAFF is immediately hiring Customer Service Representatives for a Manufacturing/Distribution company in Surprise, AZ. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation ($17.13/HR) as well as a benefits package including health insurance (medical, dental, and vision). Available shift: Monday-Friday, 8am-4:30pm. Customer Service Representative Duties and Responsibilities:

Answer phone calls, chat requests, and emails from consumers, acquires and logs all required information, and responds to customers in a professional and empathetic manner

Strive at all times to turn an unhappy customer into a satisfied repeat customer

Issue return authorizations and replacement orders

Immediately escalate consumer safety and other time-sensitive complaints to Management according to the escalation plan

Monitor social media and online platforms for product complaints, suggestions, and requests for information, and responds in a timely manner

Assist with compiling reports, writing and editing documentation

Effectively communicates with a variety of internal and external stakeholders using multiple tools to ensure effective visual and verbal communication

Perform similar level or nature of duties as assigned Customer Service Representative Requirements and Qualifications:

Two (2) years customer service, order entry, or administrative experience

Knowledge of:

Customer service principles

Customer centered communication skills

Identifying and resolving problems

Microsoft Access, Word, Excel, Power Point and Outlook

Identifying related online chat forums, shopping and reviews and comments

Perform basic math, using Microsoft Excel to find sum, percentage, average, median

Ability to:

Develop a familiarity with all Company products

Actively listen and apply problem solving techniques

Represent the Company with a high level of integrity and professionalism

Exhibit detail and attention to accuracy in work

Complete tasks with minimal supervision

Actively problem solve and multi-task

Work a flexible schedule, including overtime, weekends, and/or holidays

Analyze problems and provide recommendations

Apply organizational skills

Work within tight timelines and meet deadlines

Work effectively with diverse personalities in a tactful, decisive, and resourceful manner

Utilize excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse colleagues located in multiple locations

Resolve conflicts and build trust

Exhibit a cooperative, solution-oriented approach to problem-solving

Follow verbal and written instructions

Communicate effectively both verbally and written About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck â it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youâ ll enjoy when you partner with us:

Access to a wide range of job opportunities

Competitive pay

Health and Wellness Programs (including EAP)

Medical benefits including medical, vision, dental, and prescriptions

Electronic weekly pay

Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Letâ s get started today!