Information and Referral Specialist

Job Description

Information and Referral Specialist

Full Time * Monday - Friday * 9:30am - 6pm

$15.51/hr

Lutheran Social Services of Central Ohio is currently seeking an Information and Referral Specialist for LSS 2-1-1, Information & Referral Services in Central Ohio. LSS 2-1-1 connects Franklin County residents with comprehensive and up-to-date information about social, health and government services.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

A 2-1-1 Information & Referral Specialist provides phone-based, community resource navigation, referral, and linkage to people seeking services and providing services in Franklin County, Ohio. As the first point of contact for our callers, the Information & Referral Specialist is a key ambassador for our organization and the partnerships we represent. The position requires a positive and solution-orientated ethic, placing the greatest priority on meeting the diverse needs of our callers in a timely and effective way that results in high customer satisfaction.

What will I do as an Information and Referral Specialist with Lutheran Social Services?

Demonstrates excellent customer service skills when answering inquiries from the public.

Handles inbound calls in a timely manner.

Use written and verbal communication skills to accurately report issues.

Assess caller needs quickly, accurately, and with high emotional intelligence.

Perform database queries and evaluate the relevance and effectiveness of results for addressing caller concerns.

Complete data entries with high accuracy

Liaise with external partners, as appropriate, to aid response to caller needs.

Maintain strict confidentiality and information security.

Ability to resolve individual and family crises.

Performs duties consistent with professional standards and protocols governing general Information & Referral and/or Specialized Intake

Prepares two (2) case narratives a year.

Performs other duties as may be required to fulfill responsibilities of this position.

Requirements for an Information and Referral Specialist with Lutheran Social Services:

High school diploma or equivalent.

2 years' customer service, call center or other related experience.

Achieves AIRS certification within 12 months of hire.

Current, valid

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

Health insurance with 4-plan options!

Tuition Reimbursement Program

403(b) retirement plan with employer matched savings

Dental and Vision insurance

Medical and Childcare Flexible Spending (FSA)

Health Savings Account

PTO and 12 Paid Holidays

Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Full-time