ServiceNow Sales Engineer

Job Description

The ServiceNow Sales Engineer is a critical technical resource who supports the CRI Sales Team in developing and positioning product-specific solutions during sales cycles. As a key member of the CRI Solutions Division, you will have a major impact on our success by aligning technical capabilities with client needs, leading engaging product demonstrations, and providing expert consultation to potential customers.

This is a hands-on technical consulting role that requires the ability to go wide and deep on solution delivery, work collaboratively with cross-functional teams, and provide compelling technical demonstrations that showcase CRI's Solutions Division offerings. You will thrive in this role if you:

Excel in fast-paced sales environments.

Are an expert communicator who can translate technical solutions into clear business value.

Enjoy problem-solving and developing creative solutions tailored to customer challenges.

Want to work in a growing, customer-focused team that values collaboration and innovation.

Key Responsibilities

Sales Technical Consultation & Solution Positioning

Act as a technical and domain expert during the sales process, ensuring our solutions align with customer needs.

Lead discovery sessions to understand client challenges and tailor ServiceNow solutions to address those needs.

Deliver engaging, high-impact product demonstrations that clearly articulate how CRI's ServiceNow offerings provide business value.

Provide technical consultation to customers, partners, and ServiceNow stakeholders throughout the sales cycle.

Sales Support & Market Differentiation

Collaborate closely with the CRI Sales Team to develop compelling technical strategies and competitive positioning.

Maintain expertise on competitive analysis and market differentiation, ensuring we clearly communicate our unique value.

Work with Marketing & Product teams to align messaging, case studies, and sales enablement materials.

Support CRI-hosted and industry marketing events, including executive briefings, conferences, user groups, and trade shows.

Customer & Product Feedback

Act as a trusted advisor, gathering and relaying customer feedback to influence ServiceNow product development and enhancements.

Identify gaps in the client's ServiceNow ecosystem and recommend value-added enhancements based on client use cases.

Internal Enablement & Mentorship

Share best practices, reusable assets, and lessons learned with internal teams to enhance sales efficiency.

Mentor, train, and guide junior Sales Engineers, helping them develop their technical and presentation skills.

Partner with CRI ServiceNow Delivery Team which includes Business Analysts, Developers, and Project Managers to ensure seamless handoffs from sales to delivery.

Required Qualifications

Must be US Citizen

3 - 5 years of pre-sales solution consulting or sales engineering experience in ServiceNow or enterprise cloud solutions.

Bachelor's degree OR equivalent technical certifications in IT, engineering, communications, or related fields.

Exceptional presentation and communication skills with 2-4 years of experience conducting ServiceNow product demos and customer workshops.

Deep knowledge of the ServiceNow platform and how to align it with business objectives.

Experience collaborating cross-functionally with executives, developers, solutions engineers, project managers, product marketing, and customers.

Ability to manage multiple opportunities simultaneously in a fast-paced environment.

Preferred Qualifications

Certified ServiceNow System Administrator (CSA) OR ability to achieve certification within 180 days.

ServiceNow Micro-Certifications in one or more of the following:

IT Service Management (ITSM)

Customer Service Management (CSM)

IT Operations Management (ITOM)

Strategic Portfolio Management (SPM)

Software Asset Management (SAM)

Experience with Managed Support Services (MSS) and ongoing ServiceNow client support models.

Full-time