Call Center Customer Service Representative Dental Insurance

Job Description

Northeast Delta Dental in Concord, NH is looking to hire a full-time, onsite, Call Center, Dental Insurance Customer Service Representative. We are a customer service focused organization, and we highly value strong customer service representatives as you have the opportunity to make a difference at the front lines of our organization.

Our Dental Insurance Customer Service Representatives respond to questions from subscribers, producers, groups, and dental offices in a timely and accurate manner regarding Delta Dental products and claims.

ABOUT NORTHEAST DELTA DENTAL

Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

Researches claims and coordinates information from other departments to respond to customer inquiries.

Works collaboratively with other internal department personnel to resolve customer inquiries.

Authorizes adjustments to billing in order to resolve customer service issues.

Works with dental office personnel to clarify subscriber's coverage level, identify allowable procedures, and resolve billing issues.

Maintains positive rapport with dental office staff members to ensure a positive image of Northeast Delta Dental.

Composes and sends written correspondence via mail or email to subscribers and purchasers to answer questions, clarify benefits, or respond to inquiries.

KNOWLEDGE / ABILITIES / SKILLS:

Two years of related experience, or equivalent training, experience, and/or education

Bilingual skills a plus

A happy attitude

We want someone who will be warm and empathetic with customers and will diligently seek accurate answers to their questions

WORK SCHEDULE

The work schedule for this position is Monday - Friday, 8:50 a.m. - 5:00 p.m. This is an onsite position located at One Delta Drive in Concord, NH.

Northeast Delta Dental is proud to be an equal opportunity employer.

Location: 03301

Job Posted by ApplicantPro

Full-time