PBX Operator

City, State:New York, New York

Hourly Salary Range: $25.46 - $29.46

The purpose of a PBX OPERATOR is to handle incoming / outgoing hotel phone calls efficiently and courteously and forward calls appropriately, according to standard operating procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly, service-oriented manner.

Maintain warm and friendly demeanor at all times.

Operate the front desk according to standard operating procedures and with exceptional guest service.

Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.

Check registration (folio) cards for completeness, accuracy, and legibility.

Answer all calls promptly, in an attentive, courteous and efficient manner.

Respond to guest inquiries about hotel services, facilities and hours of operation.

Take and deliver messages according to standards.

Maintain guest privacy at all times.

Provide information about the hotel; be able to provide accurate information directions to the hotel.

Be familiar with emergency procedures.

Perform call accounting, if applicable.

Be familiar with VIP procedures.

Be familiar with the surrounding area of the hotel.

File PBX reports.

Send/Receive guest faxes.

Serve as radio dispatcher, maintaining proper radio and paging procedures.

Record and relay all guest requests and verify completion.

Establish and maintain efficient filing system of guest registration cards.

Process wake up calls per guest’s request.

Resolve guest complaints.

Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

This role also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.

Attend meetings/trainings as required by management.

Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

The physical activity normally entails the following attributes.

Position is expected to:

Stand more than 2/3 of the time

Walk less than 1/3 of the time

Sit less than 1/3 of the time

Lift up to 15 lbs

Push / pull up to 10 pounds

EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or general education degree (GED); or one month related experience and/or training; or equivalent combination of education and experience.

What to Expect

Be part of a cohesive team with opportunities to build a successful career.

Have the opportunity to engage in diverse and challenging work.

Derive a sense of pride in work well done.

Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

R0025604