Technical Support Officer/ Trainer

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.

Opportunity

We’re looking for a passionate and experienced Technical Support Officer and Trainer to manage all aspects of technical training including developing, promoting, organising and delivering Normet product training both internally and externally. This position is also responsible for providing technical expertise and support to customers by troubleshooting, diagnosing, and resolving issues to ensure optimal machine serviceability, both verbally and in writing.

We are open to this position being based either in Perth, Adelaide or Sydney.

Why Join Normet?

Work for a renowned Global OEM and be part of an industry-leading team.

Training and professional development including access to global training programs.

Employee Benefits Program “Thrive” – providing you with perks, discounts and cash back incentives.

Employee Assistance Program – supporting you and your family members.

Employee Engagement Survey “We Care” – identifying what matters to you most and implementing action.

Tenure and Team Player Awards – recognising your accomplishments that align with our Company Values.

About you

Trade Qualifications in Auto-Electrical, Hydraulics, Diesel Fitter or Licensed Electrician is essential, dual trade highly regarded.

Certificate IV Training and Assessment is essential.

Extensive diagnostic and/or repair experience with Normet equipment and systems (or similar) is essential.

Minimum of 3 years’ proven experience in similar role along with extensive underground mining experience is essential.

Demonstrated expertise in facilitating training sessions and delivering effective presentations.

Excellent written and verbal communication skills along with a high level of problem-solving and organisational skills.

High-level product and industry knowledge; in particular:

Electrical, hydraulic, and pneumatic systems pertaining to Normet equipment or similar.

Basic knowledge of Shotcreting and spraying processes, and charging process (non-qualified)

Self-driven, strong attention to detail and excellent time management.

Ability to manage highly agile and changing work environments.

Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Highly organised, flexible, and proactive with a positive can do’ attitude.

Regular interstate travel is required (initially 40-50%, once fully trained 60% of the time).

Overseas travel maybe required on occasions.

Flexible to be part of the Technical Support Roster (approx. 1 weekend per month).

The successful candidate must have full working rights in Australia, be able to pass a pre-employment medical, and obtain a National Police Clearance before commencement.

Key Responsibilities

Develop training materials, protocols and aids to enable the effective delivery of training for:

Product commissioning and mine/ tunnel operator training;

Technical and simulator training;

A basic understanding of Concrete technology and basic understanding of effective application of explosives.

Actively promote and deliver training with mine/tunnel operators and maintenance personnel to support the successful adoption of Normet products into the mine/ tunnel site.

Provide technical expertise and training to Normet staff to support the achievement of corporate sales objectives.

Development of technical services training calendar to ensure all customers and staff receive required training.

Conduct inductions and essential training sessions for new employees and current.

Prepare a monthly activity progress and opportunity within the business and market.

Provide technical expertise, problem solving, fault finding and technical support to customers to assist in machine serviceability and performance.

Collaborate with Engineering, Service Technicians, and customers with testing and adjusting of all electrical, mechanical, hydraulic, and pneumatic circuits and /or components.

Assist in the development of Work Instructions, SOP’s and any other documentation for operations, service, and repair of Normet equipment and machine systems.

Act as an OEM subject matter expert during incident investigations, liaising directly with customers and assist in development of Operational Risk Assessments for both internal processes and customer use.

Ready to Make an Impact?

If you are you passionate and experienced Technical Support Officer and Trainer seeking an opportunity to join a growing Global OEM and become part of an industry-leading team, we would love to hear from you.

We thank all applicants for their interest, however only shortlisted candidates will be contacted.

Come and share your courage to shine with us!

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