Bank Interactive Teller Machine (ITM) Associate

Availa Bank

Description:

EEO Employer

Availa Bank believes our people make a difference and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. Click the Apply link to find out more.

This is not a remote position.

INTERACTIVE TELLER MACHINE (ITM) ASSOCIATE POSITION SUMMARY

The Interactive Teller Machine (ITM) Associate is responsible for providing exemplary service to our customers via interactive teller machines which allow for the completion of financial transactions in an efficient and convenient manner.

BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs.

Benefits may include:

Medical, Dental & Vision Plans

Option for Health Savings Account (HSA)

Life Insurance (Company paid for employee)

401K and Employee Stock Ownership Plan (ESOP)

Company Paid Short & Long Term Disability Insurance

Flexible Spending Account (FSA) & Dependent Care

Eligibility for Tuition Assistance and Discounts

Employee Assistance Program (EAP)

INTERACTIVE TELLER MACHINE (ITM) ASSOCIATE PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide exceptional customer service through quality conversations and assist customers with routine banking transactions through the virtual Interactive Teller Machine (ITM).

Research and resolve customer questions, inquiries, requests, and problems in an empathetic manner.

Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.

Effectively analyze every situation and determine an appropriate solution and response.

Escalate customer concerns to the appropriate department(s).

Advocate the benefits of products and services to promote customer enthusiasm and engagement.Requirements:

INTERACTIVE TELLER MACHINE (ITM) ASSOCIATE ROLE QUALIFICATIONS:

Education

High school diploma or equivalent required

Experience

Customer service or banking experience encouraged

Other Skills and Abilities

Exceptional oral, written, and interpersonal communication skills

Ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees

Understands computer and other equipment capabilities and limitations

Exceptional organizational and time management skills; ability to function well in a fast-paced environment

Must be able to multi-task in a busy environment

Maintain a complete understanding of regulatory and compliance policies and procedures

Must be able to work flexible hours and shifts

Must have a valid driver's license and reliable transportation

PM21

PI5d3978ad59e0-31181-37546909

Full Time