Service Advisor

Fox Motors has a Service Advisor opening in Lakeside, MI at Fox Powersports Lakeside. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.

KEY RESPONSIBILITIES

Key responsibilities include the following. Others may be assigned.

Schedules service appointments.

Greets customers in a timely, friendly manner and obtains vehicle information.

Obtains customer and vehicle data prior to arrival when possible.

Writes up customer's vehicle problems accurately and clearly on repair order.

Refers to service history, inspects vehicle, and recommends additional needed service.

Provides a complete and accurate written cost estimate for labor and parts.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.

Explains completed work and all charges to customers.

SKILLS & EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience.

Experience and desire to work with technology to drive an exceptional customer experience.

Excellent communication, organization, and follow-up skills.

Ability to multi-task, prioritize, and manage time effective.

Valid driver's license.

WHAT FOX MOTORS OFFERS

Paid Vacation, PTO, and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Accident Insurance

Employee Assistance Programs

Employee Discounts

Wellbeing Program

Growth and Development Opportunities