Total Rewards Coordinator

Location: This position is located at our Dublin, OH campus.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Total Rewards Coordinator plays a critical role in ensuring seamless delivery of HR programs, processes and activities that enhance both the effectiveness of the HR function and the overall employee experience. This role serves as the central point of coordination for Total Rewards initiatives, facilitating smooth execution through program and project management, process optimization and strategic use of AI and automation.

By coordinating employee recognition, engagement and wellbeing programs, maintaining up-to-date Total Rewards communications, and organizing key meetings and events the coordinator plays an important role in driving a positive and impactful employee experience. Additionally, this role supports essential HR operations, including purchasing, invoicing, reporting, document control, retention and departmental audits, while also responding to select employee inquiries.

Success in this role requires strong organizational skills, keep attention to detail, and the ability to communicate effectively across all levels of the organization.

What you’ll do

Program Coordination – Creating a Positive & Impactful Employee Experience

Execute employee recognition, engagement, and wellbeing programs with attention to detail and alignment with company culture.

Track program metrics and maintain accurate records to inform decision-making and program improvements.

Coordinate philanthropic and volunteer programs to promote community involvement and employee connection to purpose.

Operational Support – Strengthening Efficiency and Accuracy

Manage HR purchasing, invoicing, and reporting activities, ensuring timely and accurate execution to support operational continuity.

Organize key HR meetings and events (e.g., Open Enrollment, wellness fairs) with precise logistics, scheduling, and stakeholder coordination.

Support SOC II, URAC, and 401(k) audit readiness through proactive data gathering, documentation management, and internal audits.

Compliance & Data Integrity – Ensuring Organizational Readiness

Reduced risk through strong documentation and accurate data management.

Maintain document control and retention policies in alignment with compliance requirements and internal standards.

Conduct regular audits of HRIS data for accuracy, ensuring employee records are complete and up to date.

Track and manage clinical licensure requirements across states, preventing lapses and supporting regulatory compliance through proactive renewals and verifications.

Offboarding & Lifecycle Support – Enhancing Employee Transitions

Manage the employee exit process, ensuring all system approvals, communications, and follow-ups are completed accurately and on time.

Address offboarding-related inquiries to ensure clarity and a respectful employee departure experience.

Project Management – Driving HR Initiative Success

Support Total Rewards projects by coordinating timelines, deliverables, and stakeholder communication.

Maintain performance indicators and documentation to track project outcomes and support continuous improvement.

Communications & Inquiry Support – Increasing Awareness & Accessibility

Keep Total Rewards materials (e.g., benefit guides, intranet content) accurate, up to date, and easily accessible.

Respond to tier-one HR inquiries via the case management system and shared inbox, resolving common requests quickly (e.g., employment verifications, pay info, name changes, password resets).

Serve as a trusted point of contact for employees seeking information about Total Rewards offerings.

Other duties as assigned

What you’ll bring

Education: Bachelor's degree or equivalent work experience

2+ years of relevant experience

Strong attention to detail

Ability to create succinct, high-quality written communications

Excellent verbal communication skills

Ability to consistently meet daily, weekly and monthly deadlines.

Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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