Customer Service Representative

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Saint Clair Shores, Michigan. This is a Contract to permanent position, offering an excellent opportunity for someone eager to grow within a collaborative and supportive work environment. In this role, you will handle a variety of tasks, ensuring customer satisfaction and operational efficiency.

Responsibilities:

• Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.

• Process orders, including data entry and order tracking, to ensure smooth and efficient service.

• Prepare pricing quotes and accurately manage billing information.

• Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.

• Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.

• Schedule appointments and manage calendars to support team efficiency.

• Collaborate with other departments to resolve customer issues and improve processes.

• Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.

• Foster a positive and respectful relationship with customers and team members alike.• Proven experience in customer service, preferably in a call center or similar environment.

• Proficiency in Microsoft Excel, Word, and data entry systems.

• Familiarity with QuickBooks, Salesforce, and Google Drive or a willingness to learn these tools.

• Strong organizational skills with the ability to multitask and manage time effectively.

• Excellent verbal and written communication abilities.

• Capable of working in a small, laid-back team environment while maintaining professionalism.

• Detail-oriented with a commitment to accuracy in all tasks.

• Ability to lift items up to 16 lbs as needed in warehouse support tasks.