Collector II

Job Description

We are seeking a detail-oriented and motivated Collections Specialist to join our accounts receivable team. In this role, you will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and maintaining accurate records. You will play a key role in managing the company’s cash flow and reducing delinquency rates.

Key Responsibilities:

Contact customers via phone, email, or mail to follow up on overdue accounts

Review and monitor customer accounts to identify past-due balances

Negotiate payment arrangements and establish repayment plans when needed

Research and resolve customer disputes or billing discrepancies

Document all collection activities in the company’s database

Collaborate with internal departments such as Sales and Customer Service to resolve issues affecting collections

Generate and analyze aging reports to track outstanding receivables

Escalate accounts to management or legal for further action when necessary

Maintain compliance with company policies and applicable regulations

High school diploma or GED required; Associate's or Bachelor's degree in Finance, Accounting, or related field preferred

1–3 years of experience in collections, accounts receivable, or a similar role

Strong communication, negotiation, and interpersonal skills

Proficiency with Microsoft Office (especially Excel) and accounting software

Ability to manage multiple tasks and prioritize effectively