Help Desk Analyst/IT Support - Tier 1

Job Description

We are looking for a motivated and adaptable Help Desk Analyst to provide Tier 1 IT support for our growing team in Denver, Colorado. This contract position offers an excellent opportunity to gain hands-on experience while supporting employees across multiple locations. If you have a passion for technology and enjoy troubleshooting and problem-solving, this role is ideal for you.

Responsibilities:

• Deliver first-level technical support to employees, addressing hardware, software, and networking issues.

• Assist with device setup, upgrades, and maintenance tasks, including support for Windows 11.

• Collaborate with the IT Lead to manage and resolve support tickets efficiently.

• Troubleshoot and resolve basic hardware and network-related concerns.

• Provide input on workflows and system improvements to enhance IT operations.

• Learn and adapt to company-specific systems and processes.

• Ensure timely updates and resolutions to technical issues.

• Support team members by handling day-to-day IT inquiries and technical challenges.• At least 1 year of experience in IT support or a related field.

• Familiarity with Windows operating systems, particularly Windows 11.

• Basic knowledge of hardware troubleshooting and network connectivity.

• Ability to learn new technologies quickly and adapt to evolving environments.

• Strong communication skills and a customer-focused approach.

• Positive attitude and capability to collaborate effectively within a team.

• Experience with system upgrades or expertise in IT support is a plus.