Desktop Support Analyst

Job Description

We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.

Responsibilities:

• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.

• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.

• Manage and maintain system configurations, ensuring optimal performance and user accessibility.

• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.

• Support mobile devices, including Android and Apple products, ensuring seamless functionality.

• Collaborate with team members to implement and manage Cisco and Citrix technologies.

• Perform regular maintenance and updates for Dell hardware and other computer systems.

• Ensure proper documentation of support activities and resolutions for future reference.

• Monitor and address system alerts to prevent potential disruptions.

• Deliver excellent customer service while adhering to company standards and best practices.

• Fluency in both Japanese and English, with strong communication skills.

• Proven experience in desktop support, including troubleshooting hardware, software, and network issues.

• Expertise in technologies such as Active Directory, Cisco, Citrix, and Dell systems.

• Familiarity with Android and Apple devices, including configuration and maintenance.

• Knowledge of backup technologies and configuration management processes.

• Ability to deliver exceptional customer service in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Experience documenting technical solutions and maintaining organized records.

Rates are open for discussion per market price*