Desktop Support Analyst

Job Description

We are looking for a dedicated Desktop Support Analyst to join our team in Mason, Michigan. This long-term contract position will involve providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth operational support. The ideal candidate will possess a strong background in IT support and a proven ability to manage multiple technologies effectively.

Responsibilities:

• Provide on-site technical support for end users, resolving hardware and software issues efficiently.

• Troubleshoot and maintain network and multifunction printers, including Zebra devices.

• Manage and support computer hardware, including Dell systems and Apple devices.

• Administer Active Directory, Office 365, and other enterprise applications.

• Configure and maintain backup technologies to ensure data security and reliability.

• Assist with the deployment and configuration of Android devices and Citrix technologies.

• Collaborate with team members to implement and manage Cisco technologies.

• Conduct routine maintenance and updates for systems to optimize performance.

• Document technical problems, resolutions, and best practices to enhance team knowledge.

• Offer guidance and training to users to improve their understanding of IT systems.• Proven experience in desktop support and troubleshooting for a variety of technologies.

• Proficiency in managing and configuring network printers and multifunction devices.

• Expertise with computer hardware, including Dell and Apple products.

• Strong knowledge of Active Directory, Office 365, and backup technologies.

• Familiarity with Android device configuration and Citrix technologies.

• Understanding of Cisco technologies and configuration management tools.

• Ability to resolve complex technical issues in a timely and detail-oriented manner.

• Excellent communication and interpersonal skills to support a diverse user base.