Application Support Engineer

Job Description

We are looking for an experienced Application Support Engineer to join our team in Cape Coral, Florida. This Contract-to-Permanent position offers an exciting opportunity to work with cutting-edge technologies and deliver high-quality support for enterprise-level applications. As a critical member of the team, you will play a key role in ensuring the smooth operation and optimization of various IT environments.

Responsibilities:

• Provide expert support for applications utilizing Cisco, Citrix, and cloud technologies.

• Manage and maintain Dell hardware and software systems to ensure optimal performance.

• Oversee firewall configurations and security protocols to safeguard IT infrastructure.

• Troubleshoot and resolve issues related to Active Directory and other directory services.

• Administer backup systems, ensuring data integrity and disaster recovery readiness.

• Conduct hardware diagnostics and perform necessary repairs or upgrades.

• Implement and monitor configuration management processes to maintain system consistency.

• Collaborate with customers to deliver exceptional service and address technical concerns efficiently.

• Develop and update documentation for systems, processes, and troubleshooting procedures.

• Perform periodic system health checks and recommend improvements for enhanced performance.• Strong expertise in Cisco and Citrix technologies, including configuration and troubleshooting.

• Proficiency in cloud platforms and related technologies.

• Hands-on experience with Dell hardware and software solutions.

• In-depth knowledge of firewall technologies and security best practices.

• Familiarity with Active Directory management and backup technologies.

• Solid understanding of computer hardware and configuration management practices.

• Excellent customer service and communication skills.

• Ability to diagnose and resolve complex technical issues effectively.