Customer Service Representative

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role involves providing exceptional support to customers through various communication channels, ensuring their needs are met with efficiency and professionalism. Based in Burlington, Massachusetts, this is an excellent opportunity for someone who thrives in a fast-paced, customer-oriented environment.

Responsibilities:

• Respond to incoming customer inquiries via phone and email, providing accurate and timely information.

• Process customer orders efficiently, ensuring all details are recorded accurately.

• Perform data entry tasks to maintain up-to-date and accurate records of customer interactions.

• Address and resolve customer issues or concerns, escalating complex cases as needed.

• Schedule and confirm appointments with customers, ensuring clear communication of details.

• Handle email correspondence with professionalism and attention to detail.

• Utilize Microsoft Excel to manage and organize customer data effectively.

• Collaborate with team members to improve customer service processes and outcomes.

• Maintain a friendly and approachable demeanor to foster positive customer experiences.• Proven experience in a call center or customer service role.

• Strong ability to handle inbound calls with professionalism and efficiency.

• Proficiency in data entry and maintaining accurate records.

• Familiarity with Microsoft Excel and its basic functions.

• Excellent verbal and written communication skills.

• Ability to manage email correspondence effectively and professionally.

• Experience with order processing and scheduling appointments.

• Strong problem-solving skills and attention to detail.