Technical Support Analyst

Job Description

We’re looking for a hands-on Technical Support Technician to provide front-line IT support.

This role supports day-to-day IT operations, such as troubleshooting hardware and software issues, assisting with account management, maintaining inventories, and ensuring that all queries – from phone calls to walk-ups – are handled effectively. You'll work closely with the team to provide smooth onboarding experiences for new hires, follow up on tickets, and ensure systems are running optimally for users.

Key Responsibilities:

Provide daily technical support via phone, walk-up assistance, and responding to tickets.

Resolve issues related to Windows 10, Active Directory (AD), Microsoft Teams, and SharePoint permissions.

Set up new user accounts in Active Directory, manage distribution lists, and onboard new hires seamlessly.

Deploy, configure, and troubleshoot company technology such as laptops and smartphones.

Support hardware troubleshooting (e.g., reboots, hard resets), manage Duo authentication for MFA, and handle general device resets.

Facilitate inventory asset management and coordinate updates to systems like DHCP and Autopilot Profiles.

Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf.(com).

• Minimum of 1+ years of experience in technical support role.

• Strong knowledge of Active Directory for user account management.

• Proficiency in troubleshooting and supporting Microsoft Office 365 applications.

• Hands-on experience with computer hardware maintenance and repair.

• In-depth understanding of Windows 10 and Windows 11 operating systems.

• Excellent problem-solving skills with a focus on user satisfaction.

• Strong communication skills to effectively assist users and collaborate with team members.