Patient Access Representative (Float)

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer.

Responsibilities

River View Health has an opening for a full time (72 hours every 2 weeks) Patient Access Representative (clinic float) This position would cover shifts between 7am-7pm and support all Riverview Health clinics.

Answers phones and schedules patients for initial of follow-up appointments

Greets and registers patients while collecting and accurately entering all information required for visit.

Supports quality by making updates and corrections to work queues

Communicates clearly and effectively with patients and families, physicians, clinicians and insurance companies.

Performs insurance verification either real time or manual verification for eligibility.

Performs point of service, collection of co-pays and other patient liability.

Obtains signatures for all necessary documents.

Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.

Provides support to multiple clinics as float representative

Qualifications

Required:

Minimum two (2) years of customer service experience

Ability to sit, stand or walk for long periods of time

Preferred:

Experience in health care setting

Experience with Hospital Revenue Cycle

Proficiency with Microsoft Office

Experience in Patient Access and/or Epic

Basic knowledge of medical terminology, insurance

Regular Full-Time