Patient Access Coordinator

• Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order.• Obtains limited clinical data based on service required.• Corrects and updates all necessary data to assure timely, accurate bill submission.• Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system.

Identifies payor authorization/referral requirements.• Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies.• Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation.• Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate.• Delivers positive patient experience.

Cooperates with and maintains excellent working relationships with patients, leadership and staff, physician offices and designated external agencies or vendors.• Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships.• Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate.• Adheres to organizational policies and procedures for relevant location and job scope.

Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes.