Customer Service Representative

Job Description

As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries, requests, and service issues related to the products and services we offer. Whether handling requests, answering questions, or resolving concerns, you’ll provide clear, professional, and timely assistance to ensure customer satisfaction.

Key Responsibilities:

Answer inbound calls from clients, providing exceptional service and support

Assist clients with inquiries, requests, and issues related to our services

Provide accurate information about service options, pricing, and account details

Resolve client issues and complaints with empathy, efficiency, and professionalism

Process requests, updates, and follow-ups in a timely manner

Document customer interactions and transactions accurately in the system

Collaborate with internal teams to resolve client issues and improve service delivery

Assist clients with navigating our website and using online account management tools

Meet or exceed individual and team performance goals for quality, accuracy, and customer satisfaction

What We’re Looking For:

Experience in customer service, preferably in a call center environment

Excellent verbal communication and active listening skills

Ability to handle high call volumes and manage multiple tasks simultaneously

Strong problem-solving abilities and the ability to think on your feet

Comfortable using technology, including customer service software, CRM systems, and Microsoft Office

Empathy, patience, and a genuine desire to help others

Ability to work in a fast-paced environment while maintaining attention to detail

Previous experience in a service-related field is a plus, but not required

Full-time