Client Support Service

Job Summary:

The Client Support Service Professional provides front-line support to Client clients by handling incoming phone inquiries related to various account services. This role requires delivering accurate, high-quality responses while maintaining departmental performance standards. Service topics may include Cash Management products, Client Online and Mobile platforms, and general account or financial inquiries. The ideal candidate will demonstrate professionalism, adaptability, and a commitment to providing world-class client service.

Job Responsibilities:

Handle inbound calls from clients regarding account and service inquiries

Provide accurate, timely, and comprehensive information with a strong attention to detail

Support customers on Client Cash Management services, digital platforms (online/mobile), and general account issues

Meet or exceed key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction

Adapt quickly to evolving policies, systems, and procedures in a fast-paced contact center environment

Collaborate with team members and leadership to resolve client issues effectively

Maintain professionalism and a client-focused demeanor during every interaction

Required Skills:

Excellent verbal communication and active listening skill

Ability to multitask and manage high call volumes efficiently

Strong attention to detail and accuracy

Team-oriented mindset and ability to work in a collaborative environment

Proficiency with basic computer systems and navigation

Preferred Skills:

Previous experience in a contact center or customer service environment

Bachelor's degree or equivalent college education

Knowledge or interest in financial services

Certifications:

None required

Education:

High School Diploma or GED (required)

College Degree (preferred)