Hybrid Executive Assistant

Position summary The Executive Assistant provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned.

The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.

Location: Columbus, OH Schedule: Mon-Fri; 8:30am - 5:30pm EST Pay: $30.75 - $31.50/hour Benefits: * Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) * 401k Retirement Savings Plan Including Employer Match * Paid Time Off (PTO) * Life Insurance * Paid Parental Leave * Short-term & Long-term Disability * Healthcare & Dependent Care Flexible Spending Accounts * Domestic Partner Coverage * Commuter Benefits * Legal Assistance * Employee Assistance Program (EAP) * Access to free on-site Gym * Onsite Café * Company Provided Parking * Additional Employee Perks and Discounts * Job duties (* denotes an "essential function") ■ *Utilize appropriate logs and/or tracking software for all administrative support work ■ *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle ■ *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support ■ *Use established procedures, standards and formats to complete administrative requests to client satisfaction ■ *Communicate with team members, lead, supervisor or client on job or deadline concerns ■ *Meet contracted deadlines for service delivery to our clients ■ *Troubleshoot basic software or hardware problems ■ Help to foster a proactive environment of continuous service enhancement and relationship building with the client ■ Perform quality assurance on work of others, as requested ■ Adhere to Williams Lea policies, in addition to client policies ■ Use equipment and supplies in a cost efficient manner Job qualifications * Associate degree or advanced degree preferred.

Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history * 5+ years' experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more.

Formal education and/or training may be considered in lieu of experience * Excellent calendar management experience and skills, including the coordination of complex executive meetings * Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client * Familiar with other software programs for providing administrative support * Previous experience scheduling travel arrangement strongly preferred.

* Previous experience providing administrative support at the executive level preferred * Ability to interact well with all levels of management * Able to be trusted with highly sensitive and confidential information and handle with professionalism and discretion * Strong attention to detail; able to work on multiple projects simultaneously with little to no errors * Must have excellent organizational skills * Must be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlines * Able to exercise good judgment to make decisions that conform to business needs and policy * Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level * Ability to effectively work independently with strong decision-making abilities with minimal supervision as well as the ability to work collaboratively as part of a team * Ability to work in a fast-paced, high volume environment with efficient and effective multi-tasking skills * Ability to communicate professionally both verbally and in writing * Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions * Must be self-motivated with a positive attitude while remaining flexible, proactive, resourceful and efficient * Proven customer service skills are required to create, maintain, and enhance customer relationships Supervision * Number and title(s) of direct reports (if any): N/A * Received, internal: Account Manager, Senior Account Manager or above * Received, external: Vice President, Sr.

Vice President, COO, CEO Job relationships * Internal: This position works closely with administrative associates and administrative services team members * External: Clients Job duties * (* denotes an "essential function") * *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) * *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.

* *Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional * *Complex travel bookings including ability to accurately plan multi-leg international trips * *Communicate and/or respond in effective and professional manner on behalf of supported professional * *Utilize appropriate logs and/or tracking software for all administrative support work * *Ensure that job tickets are properly filled out before beginning work * *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle * *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues * *Meet contracted deadlines for accepting, completing, and delivering all work * *Troubleshoot basic equipment problems * *Assist in developing training plans and process maps for the administrative operation * *Deliver training plans to a team of Admins * *Serve as a subject matter expert and resource for junior employees * *Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner * Prioritize workflow and efficiently multi-task * Performs Quality Assurance on own work and work of others * Answer telephone, emails, and place service calls when needed * Use equipment and supplies in a cost-efficient manner * Help to foster a proactive environment of continuous service enhancement and relationship building with the client * Adhere to Williams Lea policies in addition to client site policies