Supplier Performance Manager

Location: Hengelo, Netherlands

The Supplier Performance Manager is responsible to manage and improve the operational performances of key suppliers (On Time Delivery and On Conformity deliveries).

A Supplier Performance Manager is appointed for several suppliers at local level entity/region as soon as needed according to context (High technical stakes or Risky technology or Mass production or Performance below objective) reached).

The main missions of a Supplier Performance Manager are :

Manage operational performances for some selected Thales suppliers in close relationships with Procurement, Industrial, Engineering, Services and Quality teams and ensure that all the conditions, internal and external, enabling performances are in place

He/She initiates improvement plans for the selected suppliers in terms of quality and on time deliveries during the execution phase

He/She defines and controls the SKPIs (Suppliers Key Processes Indicators) objectives with the GBUs organization

Missions and responsibilities :

In agreement with head of local entity operations, the Supplier Performance Manger main activities are :

Anticipation and Continuous Improvement

In order to manage the continuous improvement, put in place the Thales best practices, including lean manufacturing, with his/her suppliers

Responsible for the deployment, within the selected suppliers, of corrective and preventive action plans which address process, product, or component alerts from industrial operations, customer line fit manufactures, or the field support organization.

Act as a conduit to improve the overall interface between Thales and the Supplier, using lessons learned for the continuous improvement of both parties.

Develop and execute plans, within the selected suppliers, to eliminate non-value add activities (e.g. the Seven Wastes, MUDA) in both Thales and Supplier processes, consistent with improving the quality and reliability of procured items

Deploy, within the selected suppliers, techniques including Six Sigma, DMAIC or Process Failure Mode Effects Analysis (PFMEA) to identify and evaluate the potential failures of process, prioritize actions to alleviate risk in both Thales and Supplier activities. Responsible for the deployment of corrective and preventive action plans which address process, product, or component alerts from industrial operations, customer line fit manufactures, or the field support organization.

Participate to the transverse optimization actions such as Air Supply deployment (internet portal for exchanging data for Purchase Orders and forecasts), specific programs (ramp-up, ramp-down), new KPIs implementations, Reach (Registration, Evaluation and Authorization of Chemicals) regulations, logistics …

Establish high level communication and intimacy with supplier's leadership team

For anticipation, identify transformation targets, support associated roadmap deployment through weak signals awareness and risk mitigation plans

For anticipation, set up sub tiers mapping to assess risk exposure and propose ad hoc securization

Crisis Mode

In case of local supply chain crisis, leads the Task Force with his/her network

In case of Tiger Team at the Group level, can be part of the team

Reviews, SKPIs and reporting

Organize and conduct the suppliers performance reviews with the purchase department

Validate and issue the SKPIs for his/her portfolio

Establish a monthly reporting for his/her portfolio

Prepare and participate to the local Suppliers Performance Committees and category performance reviews if needed

Transmit the SKPIs to the group level

Monitor and report on a regularly basis the global performance action plan addressing two main topics: quality and punctuality

Relationships with the global SPM organization and BLs

Support Group initiatives in order to improve supplier performances for the Group

Throughout his network, he/she escalates the identification of weak signals (in coordination with Industry, Engineering, Services, Quality and Purchasing departments) to the head of entity/region SPM when needed

Reports the performance of his/her suppliers in category performance reviews when requested by Global SPM for suppliers with very low OTD/OCD

Contribute to the knowledge of the complete Supply Chain starting from the tier one supplier and identify the weaknesses

May participate to the Thales IPCA Audit (Industrial Process Control Assessment) and support auditors for the closure of the findings

When acting under SPM Leader role:

For SPM leader role, he/she is in charge of the management of performances for specific suppliers in behalf of the Group in close collaboration with the SPM organization and Global and Regional Procurement. Such role of Leader is appointed by Global SPM Director (in alignment and agreement with SPM Network). On top of SPM Missions & responsibilities, the SPM Leader must:

Act as a leader with a global vision of the supplier performance and coordination of SPMs from various entities

Monitor Supplier Performance for the group, collect and organize the various root cause analysis done by SPM in entities and align with SPMs in entities needs to audit supplier sites

Except when supplier is under Tiger Team or Supplier Development Management, collect the various action plans done by SPM in entities and ensure their correctness, coordinate action plan implementation under a global roadmap at supplier and internally, in relation with SPM in entities and lead performance reviews at supplier, by coordinating SPM in entities

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