Front Office Manager

Do you want to Be A Part of something unique?

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Office Manager!

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

Your role as a Front Office Manager..

As a Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Set departmental objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Maintain good communication and working relationships with all hotel departments

Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands

Resolve staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Front Office team

Conduct annual Appraisals with Team Members and performance reviews.

Comply with hotel security, fire regulations and all health and safety legislation

Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Your rewards..

28 days holidays increasing with length of service

Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program

Access to Perks at Work with amazing discounts and collection of points on online stores

Company’s Pension

Meals on duty with e-vouchers

Discounts on F&B outlets

Access to Employee Assistance Program

Life Assurance

Recommend a Friend Scheme

Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress

A bit about you..

Previous experience in the Front Office within the hotel industry

Have full integrity

Demonstrating passion and pride in your everyday work·

Actively using training products provided

Being a team player in everything you do

Being the owner of your actions and decisions

Being open and honest at all times

Proactively leading the team and communicating priorities to the team

Communicating openly with team members, supervisors, managers in all departments

About Curio Collection by Hilton Hotels

Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Looking forward to receiving your application!