Program Mgr. Sr

Salary: $104,312.44 - $116,493.16 Annually

Location : Austin, TX

Job Type: Full Time

Remote Employment: Flexible/Hybrid

Job Number: 25-09961

Department: Technology and Operations

Opening Date: 04/30/2025

Closing Date: 5/31/2025 11:59 PM Central

Job Summary

Responsible for the overall coordination, status reporting and stability of highly complex and cross-functional project-oriented work efforts. Manages multiple projects simultaneously. Establishes and implements project management processes and methodologies for the Information Technology community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for project planning, tracking key project milestones and adjusting project plans and resources to meet customer needs. Partners with elected and appointed officials as well as senior management in the user departments to identify and prioritize opportunities for utilizing Information Technology to achieve the goals of the enterprise. Serves as the senior relationship manager for specific user departments

Distinguishing Characteristics

This is the third in a series of three project manager-related job classifications within the Information Technology job family. Coordinates and directs the work of staff engaged in multiple, highly complex Information Technology-related projects in a matrix environment. The Project Manager III plans and directs the work of multiple projects and may function as project staff on other projects. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

Manages multiple, highly complex projects/staff simultaneously, using established methodologies and processes.

Develops, maintains and communicates project documentation, including project definition, schedules and budget plans.

Determines project methodology.

Assembles project team, assigning individual responsibilities and coordinating activities.

Leads and facilitates cross-functional project team meetings to identify and resolve issues impacting project success.

Elicits and documents project requirements from key stakeholders. Communicates project status, issues and/or concerns with management and appropriate stakeholders.

Ensures timely completion of projects and meets project deadlines. Develops contingency plans for projects.

Provides quality assurance to project deliverables.

Ensures projects are completed within budget and other resource constraints.

Builds and maintains relationships with elected and appointed officials as well as senior management in user departments in order to identify and prioritize opportunities for utilizing technology to achieve department goals.

Performs other job-related duties as assigned. Minimum Requirements

Education and Experience:

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND eight (8) years of relevant work experience, including four (4) years managing projects;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License.

Knowledge, Skills, and Abilities:

Knowledge of:

Project management methodologies, practices and techniques.

Budget preparation and office management.

Policies, practices, procedures and terminology of assigned function.

Federal, State, Local and County applicable laws, rules, regulations and guidelines.

Information technology hardware, software and peripherals as related to assigned function.

Request for Proposal (RFP) development, evaluation and negotiation.

Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Skill in:

Using industry standard project management tools.

Managing staff, allocating resources and evaluating programs.

Leadership, collaboration and negotiation techniques.

Developing and monitoring programs and related budgets.

Problem-solving and decision-making.

Managing user expectations and satisfaction.

Developing and evaluating Requests for Proposals (RFPs).

Negotiating contracts, agreements and proposals.

Both verbal and written communication, including presentations and communicating technical issues in non-technical language. Ability to:

Direct, motivate, train, develop and evaluate staff.

Work independently and efficiently and as part of a team.

Manage time well, perform multiple tasks and organize diverse activities.

Translate policies and objectives into ideas and applications web-based information products.

Research, compile, analyze, interpret and prepare a variety of memorandums or reports.

Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public. Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Work Hours: 8 am - 5 pm, Monday-Friday. May work some

holidays, some nights, some weekends

Location: 700 Lavaca St. Austin TX, 78745

Department: Technology and Operations

Criminal background check, driving, education, and

employment verification are required.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2025 Travis County Benefit Guide

In this valuable you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit

Employees may sign up for direct bank deposit.

Employee Assistance Program

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Insurance

Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.

The following benefits are employee paid:

Dental

Vision

Supplemental Life, AD&D

Dependent Life

Short Term Disability

Long Term Disability

Long Term Care

New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity

Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking

A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays

Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:

January - March

3 personal holidays

April - June

2 personal holidays

July - September

1 personal holiday

October - December

None

New employees are eligible to take personal holidays after 90 days of employment.

Retirement

Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave

Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave

Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund

Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation

Based on years of county service, regular, full-time employees earn vacation time at the following rates:

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period

Part-time employees earn vacation leave on a pro-rated basis.

Workers' Compensation

The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.